Support and FAQ's


Our company philosophy is to provide you with Outstanding Customer Support.

You will always have a friendly Helpdesk team member answer your call/email from 9:00am-4:30pm Monday - Friday.

Austral CCMS Help Desk

Austral CCMS software is supported by our help desk through e-mail, telephone and the online ticket system. Current hours are between 9:00am and 4:30pm Monday - Friday.  

CCMS Government Help Desk

The Government Help Desk can be contacted by email at (CCMS help Desk) They can provide general information on transitioning to the new CCMS system.

You can also contact Department of Social Services on their helpdesk phone: 1300 667 276.  

View the latest Child Care Portal

View CCMS information/FAQ by click here.